Privacy Policy
This policy explains what the EarVoyage apps and earvoyage.com collect, how we use it, who we share it with, and how to delete it. EarVoyage is run by Exoself Systems ("we"). Questions or requests: support@earvoyage.com.
What we collect
- Account: an account ID; your email address if you sign in with email, Google, or Apple; and your sign-in provider.
- Listening and app activity: episodes played, progress, follows, unlocks, searches, taps on stories, settings, and reviews you post or report.
- Purchases: coin and VIP purchases and their status, from Apple, Google, and RevenueCat. We never see your card details.
- Device: an install ID, app version, platform, time zone, country, push token, and, through the SDKs below, the advertising ID and other device identifiers, IP address, and approximate location derived from it.
- Diagnostics: crash reports and performance data.
We do not collect precise location, contacts, photos, microphone audio, or health data.
How we use it
To run the service (sign-in, playback, unlocks, purchases, downloads), recommend stories, send notifications you allow, measure and improve the apps, show and reward ads, attribute installs to our marketing, and prevent fraud and abuse. To recommend stories, a summary of your listening (the series and tags you play, not your email) is analyzed by AI models through OpenRouter.
Who we share it with
Service providers that process data for us: Supabase (sign-in), RevenueCat (purchases), Amplitude (analytics), MoEngage (in-app and push messages), AppsFlyer (install attribution), Google Firebase (crash reports, configuration, push notifications), OpenRouter and its model providers (recommendations), Render and Cloudflare (hosting and storage), and Google Workspace (support email). Advertising partners, which use data for their own purposes as well: Unity LevelPlay, Unity Ads, and the ad networks it works with (ads), and ayeT-Studios and its offer partners (offerwall). They receive device identifiers including the advertising ID, ad and offer activity, IP address, and our account ID for rewards. We do not sell your email address. We may disclose data when the law requires it.
Your choices
You can listen as a guest without an email address. You can reset or delete your advertising ID in your device settings and, on iPhone, decline tracking when asked. You can turn off notifications in your device settings. To access or correct your data, email us.
Keeping and deleting data
We keep your data while your account is active. Delete your account in the app (Profile, Delete account) or by emailing us from the address you signed in with (see earvoyage.com/delete-account). The account is deactivated at once and its data is deleted within 30 days. We keep purchase records needed for accounting and fraud prevention without your name or email. Other records are kept for limited periods: analytics events up to 400 days, recommendation logs 90 days. Our partners keep data under their own policies.
Security
Data travels over encrypted connections (HTTPS), and access to our systems is limited to the staff who need it.
Children
EarVoyage is not directed to children under 13, and we do not knowingly collect their data. If you believe a child under 13 has an account, email us and we will delete it.
Changes
We post changes to this policy here with a new date.